FAQs
Shipping & Returns
We sure do!
Please note that due to postal strikes, we are currently unable to ship to Canada.
Shipping charges will be calculated upon checkout after you provide address details.
Please be aware that all customs charges, duties and taxes, including VAT, are to be paid by the receiver of the order and Chekoh is not responsible for any charges that may be incurred when ordering internationally.
We are unable to provide a refund if you place an order and do not wish to pay your local import customs, duties or taxes. So please check with your countries postal carrier prior to purchasing if you have any concerns.
We ship every week day from our HQ in Brisbane, Queensland. If you complete your purchase on a Friday after 10am, your order will be dispatched the following business day - Monday.
Please also note all domestic orders will not require a signature on delivery.
We ship via Australia Post, with both Standard and Express options available.
Once shipped, you will receive an email with instructions on how to access your tracking information.
Depending on the shipping option chosen at the checkout and your address, shipping times will vary and we are not liable for any unforeseen shipping delays.
Please be mindful of any PUBLIC HOLIDAYS affecting your dispatch and delivery throughout the year. Our HQ is located in Brisbane, QLD and we will be closed for business on state and national public holidays.
Due to the high volume of orders that we receive, we cannot add to or change any items on an order once we have received it. Once your order is placed, it is final and we cannot cancel any order.
You can find details on our refunds and exchanges policy and submit a Return Request online here.
We do!
You're welcome to collect your order from Chekoh HQ on the Redcliffe Peninsula, QLD. For this option, please select PICK UP under the delivery tab during checkout.
Your order will not be shipped and pick ups may take 24 business hours to be ready for collection. Please email ahead to secure a day and time for collection.
PLEASE NOTE: We do not offer weekend or public holiday pick ups.
We offer free shipping for all Australian orders over $350.
Please be aware that all customs charges, duties and taxes, including VAT, are to be paid by the receiver of the order and Chekoh is not responsible for any charges that may be incurred when ordering internationally.
We are unable to provide a refund if you place an order and do not wish to pay your local import customs, duties or taxes. So please check with your countries postal carrier prior to purchasing if you have any concerns.
Clip Carrier
Currently we only recommend a chest-to-chest or back carry for our Clip Carriers.
We are looking into making this possible!
If opting for a forward facing suitable carrier, please note that there are current recommendations that baby only be worn in this position for a maximum of 15-20 minutes at a time.
Ultimately we believe that chest-to-chest is still best as this allows baby to rest against you when needed, prevents over-stimulation and helps promote healthy spine and hip development.
Our Clip Carriers are adjustable at the waist (120cm waistband) and shoulders and are suitable up to approximately an Australian women's size 22 OR men’s size XXXL.
The Clip Carrier 2.0 allows adjustable wear from 3.2kgs+.
For our original Clip Carrier design, we recommend use from 4 months AND 5kgs, unless pairing with our newborn Size Clip accessory. With the Size Clip added, wear can commence from approximately 3kg+.
If you or your baby have any health concerns, please consult with your paediatrician or doctor before beginning wear.
The Clip Carrier 2.0 allows adjustable wear up to 20.4kg.
For our original Clip Carrier design, we recommend a weight range up to 15kgs or approximately 2 years old.
This will ensure a comfortable and safe carry for both you and Baby.
Our Original Clip Carriers are made from an exclusive, in-house bamboo & linen fabric blend.
The Corduroy Clip Carriers are made with 100% cotton corduroy.
The new Velvet Clip Carriers are made with 100% cotton velvet.
The waist and shoulder straps on all Clip Carriers are also padded for added comfort and support.
Our Clip Carriers are soft and provide both a front and back carry style to see you through your pregnancy journey.
If wearing during pregnancy, ensure that the waistband of the Carrier is above your bump and not below.
We believe there are so many benefits to babywearing during pregnancy, however as always, please consult with your health care professional to see if this is a suitable option for you.
Never fear, Chekoh is here to help!
We provide 100% support and would love to help you achieve the most optimal carry for both you and baby.
Check out our video tutorials, or better yet, book in a FREE 15 minute video consult with one of our trained Babywearing Educators!
To learn a little bit more about how the Clip Carrier 2.0 works, click here.
Let us help you in the comfort of your own home (or shops, or park - trust us, we’ve been everywhere!)
If you have any further questions or queries, please don’t hesitate to get in touch via email at info@chekoh.com or via the email box below.
The Chest Strap is the ultimate accessory for additional shoulder support and great for back carries with your Chekoh Clip Carrier.
This accessory can also be used for those who prefer straight 'H' style straps (instead of an 'x') at the back when carrying chest-to-chest.
Can be used on both the original and 2.0 Clip Carrier designs.
No, the Size Clip is not required for the Clip Carrier 2.0.
The Clip Carrier 2.0 features a new adjustable waistband that has 3 sizing positions to suit the length and weight of your baby.
Different sizes can be created by adjusting the position of the press studs found on the inside of the waist belt.
Our Wrap, Sling and OG Clip Carriers have proudly been deemed 'Hip Healthy' by the International Hip Dysplasia Institute so you can carry with confidence.
We only endorse and promote safe wear and provide safety guidelines and instructions with every Carrier.
All of our Carriers are packed into a 100% biodegradable garment bag, so they're fresh and clean for you to wear upon arrival.
If you'd like to give your Clip Carrier a quick wash before use, opt for a cold hand wash (no bleach!) and line dry in the shade.
When washing your Clip Carrier, we recommend popping it inside the Chekoh Cotton Wash Bag it arrived in to prevent tangles.
We also recommend washing your Clip Carrier separately for the first wash, just to ensure the colours are completely colourfast as some darker prints and colours will release a small amount of dye in the first wash.
If ever in doubt, please refer to the care instructions printed on the tag of your Clip Carrier.
Baby Carriers are classified as 'Low Cost Assistive Technology' and can be recommended directly by your health care practitioner if required and where suitable.
We recommending contacting your health care practitioner and NDIS directly to confirm this.
Wrap carrier
We recommend using your Chekoh Wrap from 3kgs, so right from the beginning.
Babywearing provides the most womb-like environment your little one could be in - all while providing you with hands-free ease!
If your newborn is under 3kg, born prematurely, or has any health concerns, please consult with your paediatrician or doctor before beginning wear.
We recommend a weight range up to 8-10kgs or approximately 8-12 months old (you will find most of your wear will occur in the first 6-8 months).
This will ensure a comfortable carry for both you and baby.
If your baby is bigger or older than this we recommend opting for one of our other Carrier styles.
Check out our Clip and Sling Carriers.
Our Wrap Carriers are suitable up to an Australian women's size 24 or men's size XXXL. With a soft and completely adjustable fit, the Wrap Carrier will gently hug your figure and provide optimal comfort for both you and baby.
Our Wraps are also one of the shortest styles available at approximately 4m length, so our petite wearers will also find a comfortable fit without extra added bulk.
Not sure if the Wrap Carrier is the right option for you and your baby?
Read more about your options here.
Yes, as you tie your Wrap, your baby sits high on your chest.
Our fabrics are also super soft and the weight of the carry will be distributed evenly across your shoulders, not low or near your pelvic area.
Please do take extra care when tying your Wrap and keep your own wellbeing in mind when babywearing.
You certainly can, and we encourage it!
Our carriers are fully adjustable, so always ensure you have baby in view and keep their airways clear at all times.
We recommend a seated position for safety.
If you wish, you can also remove baby and utilise your carrier as a discreet feeding cover while on-the-go.
We live and breathe all things babywearing and your little ones safety is our number one priority.
Our Wrap Carriers have proudly been deemed 'Hip Healthy' by the International Hip Dysplasia Institute so you can carry with confidence.
We only endorse and promote safe wearing and provide safety guidelines and instructions with every Carrier.
To ensure you feel confident wearing safely, we provide easy to follow video tutorials and offer FREE one-on-one video consults with our babywearing educator.
Yes! You can wear two babies in our Chekoh Wrap.
Please note the minimum weight for wear is 3kgs for each infant, and the maximum weight for two babies is 4kgs for each infant.
As this is an advanced carry style and we recommend consulting with a Babywearing Expert before attempting any twin carries.
Please contact us at info@chekoh.com or via the email box below for further assistance.
Never fear, Chekoh is here to help!
We provide 100% support and would love to help you achieve the most optimal carry for both you and baby.
Check out our video tutorials, or better yet, book in a FREE 15 minute video consult with one of our trained Babywearing Educators!
Let us help you in the comfort of your own home (or shops, or park - trust us, we’ve been everywhere!)
If you have any further questions or queries, please don’t hesitate to get in touch via email at info@chekoh.com or via the email box below.
It is now recommended and supported by certified Babywearing Educators worldwide to have your baby’s legs out from birth.
This will help distribute their weight through their bottom and not rest on their feet.
This position also helps to keep their developing spine supported in a natural ‘C’ curve. Always ensure you create a nice deep seat for your little one. The bottom rail should sit up firm against the back of baby’s knees and promote a squat or ‘M’ position with their bottom positioned lower than their bent knees.
We do not recommend a forward facing carry or back carry when using our Wrap or Sling carriers.
Please only carry your baby as per the instructions included with your carrier.
We also have your comfort in mind so please ensure that your Wrap is tied tight and the fabric spread wide across your back with no twists or flips. Your baby should always be kept close and snug to your body and your carry should adhere to the T.I.C.K.S Safety Guidelines at all times.
The care instructions for your carrier can be found sewn inside the "pocket" of the carrier.
All of our carriers are packed into 100% biodegradable garment bags, so they're fresh and clean for you to use.
If you'd like to give your carrier a quick wash before use, we recommend popping it inside your Chekoh Wash Bag for a cold, gentle wash (no bleach!) and line dry in the shade.
We also suggest washing your carrier separately the first time, just incase the colours aren't completely colourfast.
Sling carrier
Not sure if the Sling Carrier is the best option for you and your baby?
Read more about your options here.
Yes - that's the beauty of an adjustable carrier!
Our Sling Carriers are suitable up to approximately an Australian women's size 24 OR men’s size XXXL.
We recommend using your Chekoh Sling from 3kgs, so right from the beginning.
Babywearing provides the most womb-like environment your little one could be in - all while providing you with hands-free ease!
If your newborn is under 3kgs, born prematurely, or has any health concerns, please consult with your paediatrician or doctor before beginning wear.
We recommend a weight range up to 15kgs or approximately 2 years old.
This will ensure a comfortable and safe carry for both you and baby.
We live and breathe all things babywearing and your little ones safety is our number one priority!
Our Sling Carriers have proudly been deemed 'Hip Healthy' by the International Hip Dysplasia Institute so you can carry with confidence.
We only endorse and promote safe wearing and provide safety guidelines and instructions with every Carrier.
Our Sling Carriers are made from an exclusive, in-house bamboo & linen fabric blend that is breathable, lightweight and soft.
The care instructions for your Sling Carrier can be found sewn inside the "pocket" of the carrier for easy reference.
All of our carriers are packed into the 100% biodegradable garment bags, so they're fresh and clean for you to use.
If you'd like to give your Sling Carrier a quick wash before use, we recommend popping it inside of the Chekoh Wash Bag it arrived in on a cold hand wash cycle (no bleach!) and line dry in the shade.
We also suggest washing it separately the first time, just incase the colours aren't completely colourfast as some darker prints and colours can lighten after the first wash.
Never fear, Chekoh is here to help!
We provide 100% support and would love to help you achieve the most optimal carry for both you and baby.
Check out our video tutorials, or better yet, book in a FREE 15 minute video consult with one of our trained Babywearing Educators!
Let us help you in the comfort of your own home (or shops, or park - trust us, we’ve been everywhere!)
If you have any further questions or queries, please don’t hesitate to get in touch via email at info@chekoh.com or via the email box below.
Journey Dress
We’ve thought about it all, and encapsulated your journey in one innovative dress:
Bump: Beautiful and natural bamboo fabric to stretch and caress your ever growing body and baby bump with front access panels for prenatal appointments.
Birth: Clever and discreet back fasteners for unhindered access and comfort during birth. Pull down front panelling to ensure you are prepared for that unforgettable first cuddle and skin-to-skin contact.
Breastfeeding: Discrete side access for you to nourish your baby whenever and wherever you need.
We pride ourselves in providing a garment that is attainable for Mama's of any size from XS through to an XL.
We do recommend purchasing as per your ‘pre-pregnancy’ size as the Journey Dress contours to your growing body thanks to the added spandex for comfort, if in doubt, size up.
Check out our detailed size chart.
Our dresses are made for you and are designed to be used during one of the most important and exciting times on your journey through life.
The Journey Dress collection is made from an exclusive blend of Bamboo and Spandex.
Soft to the touch: envelopes your body and baby in truly unparalleled comfort.
Hypoallergenic: eco-friendly bamboo fibres will not irritate the skin and are more gentle than many man made fibres. The perfect and natural solution for those with sensitive skin and perfect for tiny newborns and babies.
Breathable and thermo-regulating: stay comfortable whatever the weather and during your changing journey.
More absorbent than cotton: helps to wick moisture away from the skin - perfect for breastfeeding mamas.
Soak your dress in cold water with eco friendly washing powder or detergent (no bleach!), place in a gentle cold wash cycle and line dry in the shade.
If using a tumble dryer, please be sure to place on a low heat and gentle setting.
Your care instructions can also be found on the label sewn on the side seam of your garment.
Any questions? Contact us below