Before lodging a return request, please ensure you are aware of our terms and conditions on returned goods.

Please be sure to contact us directly with any issues or questions you have with your wear, we are here to help. We have a fully certified Babywearing Educator who can help you with your carrier and we encourage you to book in a FREE Virtual Video Call to walk you through your carrier step-by-step.

Please Note: In accordance with Australian Consumer Law, we are not required to offer a refund for any orders placed due to the following:

Change of mind (colour, style, fit, use)

Found the item cheaper somewhere else

Decided you have no use for it

We do however offer an exchange if your item was purchased within the last 30 days. This will be processed via a store credit to the value of the item purchased (shipping costs not included).

Any requests made outside of our 30 day time frame will be rejected.

All items must be returned in a re-sellable condition with all tags, packaging intact and unworn.

Your carrier must have been purchased directly through our website www.chekoh.com and you must be the ORIGINAL PURCHASER.

Please have your order number and email address ready.